Refund policy
Return & Refund Policy
Overview At Kinetic Void, every piece is crafted with care to bring your cyber-psychedelic streetwear vision to life. Because of the specialized nature of our underground rave and techno-organic collections, all sales are final.
We do not offer refunds, returns, or exchanges for change of mind, incorrect sizing, or buyer's remorse. Please review our sizing charts and product descriptions carefully before completing your purchase.
Nothing in this policy limits your rights under the Australian Consumer Law.
Exceptions: Damaged or Defective Items While we do not accept returns for change of mind, we stand by the quality of our garments. If you receive an item that is defective, damaged, or incorrect, we will make it right.
- Reporting Window: You must notify us within 7 days of delivery.
- Required Proof: Email our support team with your order number, a clear description of the issue, and photographic evidence of the defect or damage.
- Resolution: Once inspected and approved, we will issue a replacement for the exact item (subject to availability) or store credit. We do not issue cash refunds.
Non-Returnable Items The following items cannot be returned or replaced:
- Items marked as Final Sale or clearance.
- Worn, washed, or altered garments.
- Accessories or promotional items.
Shipping Issues & Lost Packages
- Incorrect Addresses: Kinetic Void is not responsible for packages delivered to an incorrect address provided at checkout. Please double-check your shipping details before finalising your order.
- Lost or Stolen Packages: Once an order is scanned by the carrier, responsibility passes to them. Please contact the carrier directly to lodge a claim. If you're experiencing difficulty, reach out to us and we'll do our best to assist.
Contact Us For sizing questions, product details, or to report a damaged item:
- Email: kineticvoid1@gmail.com